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ORDERS & SHIPPING

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Wie erteile ich eine Bestellung?

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Welche Zahlungsmethoden werden akzeptiert?

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DUTIES & TAXES

DUTIES & TAXES

We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.

If you are ordering from within your own customs zone or country, import duties will not be applicable, however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at the final stage of checkout.

If a DAP (Delivery At Place) destination is selected (i.e., customers outside of the countries listed above), the price you pay to ELGOOSS will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.

SHIPPING TO USA

Items being shipped to the USA will have tax added at the final stage of checkout.

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to the Elgooss partner for a refund.

Please view our Terms & Conditions for further information.

ORDER TRACKING

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Elgooss partner will aim to dispatch it within 5 business days.

Depending on your location, delivery will normally take 3-30 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Elgooss account.

If you order from multiple Elgooss partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

CANCELLATIONS

Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.

To cancel your order:

Go to 'Orders & Returns' if you have an account, or click here if you placed an order as a guest.

Select the items you want to cancel and your reason for cancellation.

We'll email you a confirmation of your canceled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service. You can find more info on canceling and returning orders in our Return & Refunds Policy.

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